FAQs
FAQs for MamAmor Dolls
1) Where can I purchase a MamAmor Doll?
MamAmor Dolls and accessories are available for purchase in our SHOP
2) Can I order a custom doll?
Custom doll orders are not available year-round, and spots are very limited when open. Currently, we are accepting custom orders for the Holidays (2024).
To secure your spot, please fill out and submit THIS FORM as soon as possible. You will receive a quote within 24–48 hours.
3) How are the dolls priced?
Each MamAmor Doll is handcrafted, unique, and takes up to 15 hours to complete. Pricing reflects the premium materials used—such as high-quality fabrics and fillings—and the time, skill, and care involved in their creation.
4) How often do you release new dolls?
New dolls are released weekly during busy seasons like the winter holidays and Mother’s Day, and bi-weekly during quieter times like summer.
Stay informed by following our FACEBOOK PAGE and our INSTAGRAM PAGE and subscribe to our newsletter below for early access to special releases and updates.
Subscribe to MamAmor Mailing List
5) What is your return policy?
Returns are accepted for unused items in their original condition and packaging.
- Exclusions: Gift Cards, Face Masks, Scrub Hats, and SALE items are non-returnable.
- Shipping: Return shipping costs are your responsibility, and original shipping fees are non-refundable.
To initiate a return, email us at info@mamamordolls.com within 5 days of receiving your order. A $25 restocking fee applies.
For exchanges or defects, email us for assistance. Full details can be found on our Return Policy page.
6) Can you repair my doll’s hair or other parts?
Yes! We offer free repairs for manufacturing defects—you only need to cover shipping costs. Contact us to arrange this service.
7) Can I order extra clothes or accessories for my doll?
Yes, additional clothes and accessories are available in our SHOP. For custom requests, contact us for options and pricing.
8) How much does shipping cost?
Shipping rates depend on location and delivery time (7–10 business days on average):
- Canada: $20–$29 (depending on province)
- USA: $23–$25 (depending on state)
- UK & Europe: $40-$45
- Australia: $45
Note: Buyers are responsible for customs or import taxes. Shipping delays caused by customs are beyond our control.
9) Do you offer wholesale options?
We do not offer wholesale, but bulk discounts and combined shipping may be available for large orders. Contact us at info@mamamordolls.com for inquiries.
10) Can you create additional family members for my doll?
Yes! We sometimes offer additional family members, like PapAmor dolls, children, and nursing toddlers. Check our shop or contact us for more details.
11) Do you accept trades for MamAmor Dolls?
We do not accept trades.
12) Can MamAmor Dolls donate to our organization?
Giving back is an important part of MamAmor Dolls. While we have donated to various organizations, our capacity to donate is limited due to the time and resources required to create each doll. We appreciate your understanding.
13) What is a VBAC Doll?
A VBAC (Vaginal Birth After Cesarean) doll demonstrates both vaginal and cesarean births. These dolls are especially meaningful for parents who want to teach their children about their birth stories or prepare for upcoming VBACs.
Watch a VBAC and Cesarean birth demo HERE